Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.
PURPOSE OF THE POSITION:
As a Specialist in the Customer Station business team, you will join the team that identifies and implements enhancements to our external electronic tools including Customer Station, mobility, B2B and Web Services transactions.
Using your experience in Customer Service, Marketing & Sales, Operations, Transportation and/or Accounting look for opportunities to enhance or create new functionality via electronic means for our customers;
Work with the rest of the Customer Station business team in the development and collaboration with our IS team of these detailed requirements to create a great customer experience through all electronic channels: Customer Station website, mobility, B2B links and other;
Consult with customers and internal stakeholders to understand current and future direction to assist in development of the Customer Experience Roadmap which includes all customer-facing aspects, regardless of project (e.g. Order to Rate, TRIEX Replacement and others);
Develop, document and execute test cases, and ensuring the final product meets all requirements;
Ensure the navigation and usability of the website enhances the customer experience and customer satisfaction;
Develop, plan and ensures that the transition and implementation activities are successful;
Assess the change that customers and internal people will feel and assist in the development of customer and internal change management materials.
University degree or equivalent;
Self-motivation and initiative;
Solid understanding of CP’s processes from lead to cash – experience in several departments – Customer Service, Marketing & Sales, Operations, Transportation and/or Accounting – is desirable;
Demonstrated process orientation;
Analytical capabilities, understanding of information and technology and how it supports business performance and growth;
Facilitation and change management skills;
Ability to talk with key stakeholders including internal and external customers with tact and diplomacy;
Minimal travel required – 5-10% at most.
As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
The successful candidate will need to successfully complete the following clearances:
Criminal history check
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
Please note that only those applicants that apply online at www.cpr.ca/en/careers/ to requisition number 72944 by September 6, 2018 will be considered for this position.
Benefits: Flexible and competitive benefits package; Competitive company pension plan; Employee Share Purchase Plan; Performance Incentive Program; Annual Fitness Subsidy.
CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).